100-140 ONLINE TRAINING MATERIALS, 100-140 TEST SIMULATOR FREE

100-140 Online Training Materials, 100-140 Test Simulator Free

100-140 Online Training Materials, 100-140 Test Simulator Free

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Tags: 100-140 Online Training Materials, 100-140 Test Simulator Free, Test 100-140 Objectives Pdf, 100-140 Reliable Study Plan, Latest 100-140 Exam Pdf

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q382-Q387):

NEW QUESTION # 382
When handling PII, what is the most important action a technician must take to comply with company data protection policies?

  • A. Share PII only with senior management regardless of their direct need for the data
  • B. Use PII for training purposes without anonymization to provide realistic scenarios
  • C. Store all PII on external drives for easy access when working remotely
  • D. Encrypt PII before transmission or storage to secure the data from unauthorized access

Answer: D

Explanation:
Correct Answer. B. Encrypt PII before transmission or storage to secure the data from unauthorized access Encrypting PII is crucial to protecting the data from breaches and unauthorized access, aligning with best practices and regulatory requirements for data protection.
Option A is incorrect because storing sensitive data on external drives can increase the risk of data loss or theft unless specifically secured and allowed by policy.
Option C is incorrect because PII should only be shared on a need-to-know basis to minimize exposure and comply with privacy laws.
Option D is incorrect because using real PII for training violates privacy policies and potentially legal guidelines; anonymization is essential for such activities.


NEW QUESTION # 383
A user reports they cannot access the company's internal website hosted on an intranet server.
You suspect an issue with Active Directory affecting their access.
What should you verify first in Active
Directory?

  • A. The replication health between Domain Controllers
  • B. The firewall settings on the user's computer
  • C. The DHCP lease associated with the user's workstation
  • D. The user's account group policies

Answer: D

Explanation:
Correct Answer. C. The user's account group policies Group policies in Active Directory can affect access to network services, including intranet sites. If a user suddenly cannot access an intranet site, checking whether any applied group policies might be restricting their access is a prudent first step.
Option A is incorrect because DHCP leases affect network connectivity broadly, not access to specific services controlled by Active Directory.
Option B is incorrect because while replication issues between Domain Controllers can cause broader directory-related issues, they are less likely to affect individual user access to a specific intranet site.
Option D is incorrect because firewall settings on the user's computer, while potentially a factor, are not managed directly through Active Directory unless specifically configured via group policy.


NEW QUESTION # 384
You have resolved a recurring software crash issue by updating specific drivers and altering system configurations.
What is the most effective way to document this resolution for use in future support scenarios?

  • A. Document each step in the process with technical jargon and complex descriptions to ensure precision
  • B. Limit the documentation to the updated driver names and ignore the diagnostic tests and configuration changes
  • C. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action
  • D. Write a quick summary that states the issue was resolved by updating drivers, without detailing which drivers or configurations were changed

Answer: C

Explanation:
Correct Answer. A. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action This comprehensive approach ensures that future technicians can understand not only what was done to solve the problem but also why these particular actions were effective, helping them apply similar logic to related issues.
Option B is incorrect. This fails to provide enough detail to replicate the fix or understand its applicability to similar problems fully.
Option C is incorrect. Using overly technical language can make the document inaccessible to technicians who may not be familiar with the specific jargon.
Option D is incorrect. Excluding the diagnostic and configuration details reduces the utility of the documentation for diagnosing and resolving similar issues in the future.


NEW QUESTION # 385
During a routine check, a technician notices that after a recent change in the company's email system, there is a significant delay in message delivery. What is the most appropriate initial action for the technician to take?

  • A. Observe and document the email system's performance over the next few hours
  • B. Rollback the changes to the email system immediately
  • C. Notify all users about the potential email delay issue
  • D. Ignore the issue unless users report complaints

Answer: A

Explanation:
Correct Answer. C. Observe and document the email system's performance over the next few hours Observation and documentation provide vital data to determine whether the delay is a transient issue or a persistent problem. This approach allows for a better understanding of the issue's nature and scope before taking further corrective actions.
Option A is incorrect because notifying users may cause unnecessary alarm before fully understanding the issue's extent.
Option B is incorrect as rolling back changes immediately can disrupt operations and might not be necessary if the issue can be resolved with minor adjustments.
Option D is incorrect because ignoring the issue risks exacerbating the problem and can lead to user dissatisfaction.


NEW QUESTION # 386
A user has accidentally deleted a folder containing critical business presentations from their computer.
How can they restore these files using OneDrive?

  • A. Restore the files from the OneDrive Recycle Bin
  • B. Perform a system restore on their computer
  • C. Reinstall the OneDrive application
  • D. Retrieve the files from the Windows Recycle Bin

Answer: A

Explanation:
Correct Answer. B. Restore the files from the OneDrive Recycle Bin OneDrive stores deleted files in its own Recycle Bin for a limited time, where users can easily restore them if accidentally deleted from their device.
Option A is incorrect because files deleted from the OneDrive folder may not be in the Windows Recycle Bin if they were removed from another device or online Option C is incorrect because a system restore affects system files and settings, not user documents or presentations Option D is incorrect because reinstalling OneDrive does not affect deleted files and will not recover them


NEW QUESTION # 387
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